Shareholder FAQs

Glencore
Baarermattstrasse 3
CH-6340 Baar
Switzerland
Tel. +41 41 709 2000
Fax +41 41 709 3000
E-Mail info@glencore.com

13 Castle Street
St. Helier, Jersey,
JE1 1ES

We expect to declare distributions semi-annually (with our half-year results and the preliminary full-year results). We pay them twice yearly, usually in September/October and May/June. A distribution is paid for each share, so the amount you receive depends on the number of shares you own.

To receive the distribution, your name must be on the share register on the relevant distribution record date. If you sell your shares before the ex-distribution date or purchase them after it, you will not be entitled to that distribution.

We declare our distribution in US dollars. Glencore shareholders on the Jersey register may elect to receive distribution payments in euros, Swiss francs, US dollars or pounds sterling. Sterling distributions can be paid by direct credit.

Shareholders who formerly held shares through the Computershare Hong Kong nominee will receive distribution payments in US dollars unless they make an election to receive payments in Swiss francs, sterling or euros, or subscribe to the global payment service to elect to receive payments in the currency of their choosing (including Hong Kong dollars), by the prescribed date. Shareholders on the Johannesburg branch register will receive distributions in South African rand. Elections will remain in place until revoked by the shareholder.

If you have lost a historic distribution cheque contact our registrars as soon as possible. They will arrange for the cheque to be stopped and issue a replacement. See How do I contact your registrars?

If you require a replacement distribution tax voucher, inform our registrars who will arrange for a duplicate to be sent to you. There is a fee for this service. See How do I contact your registrars? above.

Distribution payments are paid on the date listed in the Distribution Information page to all shareholders that appear on the register. This includes individual investors holding shares in their own name and nominee holders who hold on behalf of individual investors (for example a bank). These custodians are intermediaries in the process and this adds processing time at each level, effectively delaying payment to the underlying owner of the shares (you).

Except for direct shareholders who appear on the register, neither Glencore nor Computershare have any visibility or information as to how your Glencore shares are held and why you might not have yet received your distribution payment.

You should contact your broker or bank for further information and ask them to contact Computershare if required.

We encourage you to sign up to get all documentation by email. As soon as we release any shareholder communication, we email registered shareholders. Register your details with Computershare to subscribe to electronic communications.

We report all our financial statements in US dollars (USD or $).

Our ordinary shares are listed on the London Stock Exchange’s main market (the London Stock Exchange or LSE), with a secondary listing on the Johannesburg Stock Exchange (JSE).

On the London Stock Exchange: GLEN
On the Johannesburg Stock Exchange: GLN
ISIN: JE00B4T3BW64

Go to our Publications section or contact investors@glencore.com

You can buy and sell Glencore ordinary shares through a financial adviser or stockbroker, a bank or building society. The commission charges for buying and selling shares will vary depending on the organisation.

South African shareholders must have a share dealing account with a CSDP or broker: contact the Transfer Secretary at Computershare Investor Services (Proprietary) Limited on +27 11 370 5000 for more information.

For shareholder enquiries, such as changing your name, address, distribution payments and shareholder certificates, contact Computershare Investor Services:

Jersey shareholders

Computershare Investor Services (Jersey) Limited
13 Castle Street
St. Helier, Jersey JE1 1ES

Tel: +44 (0) 0370 707 4040
http://www.investorcentre.co.uk

JSE shareholders

Computershare Investor Services Limited
70 Marshall Street
Johannesburg
South Africa

Tel: +27 861 100 933
http://www.computershare.com

Yes, the registrars of our Jersey main register operate an online and telephone share dealing service. See above for 'How do I contact your registrars?'

All transactions are undertaken on an "execution only" basis. Our registrars cannot give you any investment advice on transactions, nor are they able to provide any other services under this agreement. Contact our registrars for documentation and full details.

If you are in any doubt about what action you should take, you should consult an independent financial adviser authorised under the UK Financial Services and Markets Act 2000.

Investors cannot buy ordinary Glencore shares directly in the US.

Glencore shareholders are invited to attend our Annual General Meeting (AGM) each year. Particularly important matters that cannot wait until the next AGM are decided at Extraordinary General Meetings. You can find out more on our AGM page.

To encourage the use of electronic communications, in line with the practice of many leading companies, we do not print and distribute a half-year report. The half year results are available to download here.

UK legislation enables all companies to communicate with their shareholders electronically, which is faster and more cost-effective.

Contact our registrars to inform them of your preference. See above for 'How do I contact your registrars?'

Glencore has appointed Computershare Investor Services as its Registrar in both Jersey and South Africa. The Registrar manages Glencore share registers on its behalf. They are responsible for ensuring the shareholder details are recorded accurately.

South African exchange control restrictions may affect certain shareholders’ ability to move between registers: contact your financial advisor for more information.

If it is possible, complete the Request for Removal of Securities South Africa to United Kingdom form. Submit this form, along with the share certificate for the security to be removed (if applicable), to:

Computershare Investor Services Limited
70 Marshall Street
Johannesburg South Africa

xSettle is Computershare’s web-based securities service If you have a current xSettle account, you can use it to submit instructions to move securities. Contact Computershare Investor Services, using the details below, to open an account.

Alternatively, you can use the paper removal procedure outlined above. For additional information, contact:

For additional information, please contact:
For UK intermediaries - Global Transactions Unit
Phone: +44 (0)870 702 0003 Ext.1075
Email: !ALLUKGlobalTransactionsTeam@computershare.co.uk
Fax: +44 (0)870 889 3120

For SA Intermediaries - Global Transactions Unit
Phone: +27 (0)11 370 7778/5190
Email: removals@Computershare.co.za